Privacy Policy

Maya Resorts (MR) acknowledges and respects your right to privacy. The major content of mayaresorts.com may be viewed without having to supply any personal information. When this is required, MR will request only the information necessary to answer your inquiry and use it only as follows.

The way in which your personal data is used and the choices you can make regarding its use, are explained in our privacy Policy. By interacting with us and submitting information or signing for any products and services we offer, you agree and consent to MR collecting, using, disclosing and sharing amongst themselves your personal information and disclosing such to the companies’ authorized service providers and relevant third parties in the mentioned in this Privacy Policy.

This Privacy Policy was last updated on the above date and may be revised periodically to ensure its consistency with our future developments, industry trends and/or any changes in legal or regulatory requirements.

What is Personal Information

Identity data: Full name, date of birth, gender, passport information or other identification number
Contact data: Home address, email address and phone number
Financial data: Credit card details, mobile payment and transaction history
Health information where provided
Guest stay information: Including arrival and departure date, hotel stay history, goods and services purchased
Personal preferences: Includes language preferences, special requests, interests, activities, hobbies, food and beverage choices, service issues
Technical data: Includes Internet Protocol (IP) address, device identifier, browser type and version, timezone setting and location, geolocation, operating system and platform, information about how you use our website, products and services.
Communication data: Includes all correspondence with us as well as your reviews, feedback and opinion about our resorts may be kept and added to your personal information.

Collection of Personal Information

Subject to requirements of applicable law, we collect Personal Information in following ways:

When making reservations, purchasing goods or services through our Websites or Apps; communicating with MR or posting to social media pages or subscribing to our newsletter or participating in surveys, contests or promotional campaigns.
When visiting our properties or using on-property services and outlets, such as restaurants, concierge services, health clubs, child care services, spas, galleries, etc.
When making reservations by phone, communicating with us through email, fax or via online chat services.
We collect Personal Information from companies with whom we partner to provide you with goods, services or offers based upon your experiences at our properties or that we believe will be of interest to you.
We collect Personal Information from other sources, such as public databases, joint marketing partners and other third parties.
When our CCTV cameras capture your image while you are within our premises, or via photographs or video taken by our representatives or us.

Use and Disclosure of Personal Information

We use Personal Information for our legitimate business and commercial interests, including the following:

To enable you to use our website.
To help us verify your identify and find any account you hold with us
To provide you with services you request.
To facilitate reservations, payment, send confirmation messages, and to provide you with information of surrounding areas.
To process reservations through our website and assist in any inquiries relating to your stay with us.
To administer rewards and benefits.
To send our newsletter if you have chosen to subscribe to our mailing list.
Personalise the services according to your personal preference, including communications pertaining to goods and services according to your personal preferences.
To analyse customer trend and insights.
For business operation purposes such as data analysis, auditing, statistical and research purposes.
To comply with legal and regulatory obligations.

Disclosure of your Personal Information

We may share your Personal Information with the following:

Between and among Maya Resorts and a limited number of our affiliates as are relevant to above purposes and to facilitate our business operations.
Third-party payment processors, payment service providers, external banks, credit card companies, IT and marketing support, service providers and other consultants.
Vendors or third party service providers in connection with marketing promotions and services offered by MR.
With anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organisers, your employer, our partners, foreign embassies) in order to fulfill contractual obligations.
With any law enforcement, courts, government, local or foreign regulatory bodies and national security authorities.
Analytics and search engine providers that assist MR in the improvement and optimisation of our web services.
Our professional advisors and auditors.
A prospective buyer or investor in the event that we sell any business or assets.
External food and beverages establishments

These third parties have access to your Personal Information only to perform necessary tasks and are obligated not to disclose or use it for any other purpose.

Log Information

Like most commercial websites, MR automatically logs all traffic to and from this website. These logs do not include any type of personal information that can identify you or your company. These logs include domain information that helps MR to improve its website, determine the cause of any problem and analyse statistically.

Cookies and Tracking Technology

Some parts of Maya Resorts website may use cookies, which enable MR to track usage patterns, enforce security, and offer you customized content. A cookie is a small text file that the website’s server places on your computer hard drive as a unique identifier. Note that our cookies do not collect personally identifiable information. You may disable the cookies associated with these technologies by changing the setting on your browser.

Links to Other Sites

This website contains hyperlinks to other sites. Note, however, that MR does not share personal information with any of these sites and is not responsible for their content and/or privacy policies.

Rights of Access, Correction, Erasure, and Restriction

We are happy to assist should you like to know what personal information we hold about you. However, to protect your personal information we require you prove your identity at the time of making such a request.

At any time you have the right to: