Terms & Conditions

Booking procedure & Cancellation Policy:

To secure space, advance booking is required. Spa packages and treatments must be booked at least 48 hours in advance. No cancellation fee applies if cancellation received no later than 24 hours prior to the treatment. Cancellation made less than 24 hours prior to the treatment is subject to 100% cancellation fee.

Guarantee Policy

A valid credit card is required when make the booking to guarantee your reservation. Credit card must be presented and will be charged on the day of treatment.

Child Policy

In consideration of other guests and to preserve the peace and tranquility of the Spa at Maya and its surrounding environs, the River Café and spa pool, children are not permitted into this area of the resort.

Service and Tax

Rates are subject to 21% service and tax.

Currency Exchange

Due to Indonesian Banking Regulations, all credit card transactions/settlements must be denominated in Indonesian Rupiah at the hotel’s prevailing exchange rates as determined by the government.